A new approach to the delivery of technology expertise is needed in the marketplace.

I. The paradigm of consumer access to technology through packaged solutions on the desktop has shown some significant weaknesses:

• Hardware obsolescence from software processing demands continues at a quick pace 

• Spending growth as a percentage of organizational budgets continues to rise (especially for small and mid market)

• Package solution vendors have an incentive to capture clients through proprietary code (eg quicken, SAP) and processes which prevent movement from one vendor to another even though software development standards/languages are available and would allow for interchange.

• Packaged software pricing is high because new market entrants are often purchased by the market leaders

• Market entry is limited for innovative, growing organizations because of scope, cost, and complexity of technical development

II. The new paradigm of web based software has much promise but remains beyond the grasp of many in the market.  

• Costs are lower but complexity of web solution is significantly higher than older methods.

• Effective implementation requires higher priced and more technical skill.

• The rapid change in the “web world” requires a high degree of tracking and management that is beyond the means of many firms.

• The new paradigm introduces a level of security management that the old model did not require.

III. The power of technological solutions has served to warp business mindsets in unproductive ways.

• Technology application in many organizations actually devalues employees

• Technology for both not-for-profits and for-profits is increasingly viewed as end versus a means

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